The Top 5 Pitfalls of Crisis Communications Planning
In my experience there are 5 key areas to avoid when developing a Crisis Communications Plan: Lack of Clarity: Communications can mean many different things to different people. It’s critical to...
View ArticleTop 5 Communications Tips for Managers
A critical part of being a good manager or supervisor is being good at communications. Improving your own communications skills can help contribute to the overall performance of your team. We’re...
View ArticleChange Management
Change is the only constant. To communicators, this presents an opportunity to make a measurable difference by demonstrating leadership in internal communications and change management. Our best...
View ArticleEmployee Communications & Engagement 2.0
I’ve had countless conversations with corporate leaders about social media, and usually, they go something like this: Me: “Social media is really important. You oughta check it out, if only because...
View ArticleGoodbye Command & Control: Hello Open Communication Culture
It fascinates me that with all the talk and hype about the transformative impact of social media, there is very little discussion of the fact that social media has profoundly and permanently changed...
View ArticleWriting a Communications Strategy? These tools will start you on your way
Plan to Succeed Get a jump on developing a communications strategy this summer, so you’re ready to roll this fall. These tools can help: A practical overview of a proven approach in our Best Practices...
View ArticleThe 2 Reasons Internal Communications Is Different in the Public Sector
A recent post by Melcrum posed an interesting question that generated a lot of Twitter buzz – does internal communication and engagement differ in the public sector from the private sector? I’d say...
View ArticleAsking the Right Questions
Here are the questions I recommend as arsenal for every strategic communicator heading into a tough meeting or assignment: What does success look like? Why this, why now? What are the project or...
View ArticleEmployee Communications and Engagement 2.0
Today’s digital tools provide us with unparalleled opportunities to connect and engage with employees in creative and meaningful ways. We now have the potential and opportunity to drive organizational...
View ArticleThe Trap of Entitive Thinking
A common phenomenon in organizational transformation is “entitive thinking” – the tendency that the longer we’re in a condition, the more we are insensitive to our role in the situation and tend to see...
View ArticleChange Communications: Celebrating Business Results
Being in Calgary this week to present two workshops at the International Association of Business Communicators (IABC) CanWest Conference is an absolute treat. First, we are hosting an action-packed...
View ArticleWhat I Learned About Communications in Yellowknife
Last week, I had the pleasure of delivering the Results Map Masters Program in strategic communications to the communications community of the Government of Northwest Territories (GNWT). It was an...
View ArticleWhat Can Be More Important Than Employee Engagement?
If you’re like me, you spend a lot of time and effort trying to get executives to focus on the critical issue of employee engagement, which often competes for attention with other seemingly more...
View ArticleUnlocking Culture Change Through Questions
We all know that organizational change is difficult. Of all the forms of transformation, the most challenging is unquestionably culture change. According to research from the Wharton School of...
View ArticlePerspectives on Teaming
“Successful organizations need to be managed as complex adaptive systems rather than as intricate controlled machines” This wisdom is part of Amy Edmondson’s excellent work Teaming: How Organizations...
View ArticleThe Hidden Impact of Social Media on Communications
If you’re like me, reading one more article or pithy tweet about the transformative effect of social media might make you puke. Enough already – we get it! This is not yet another post about the...
View ArticlePerformance Equations
It’s often been said that people go into communications because they don’t do math. While I will leave it to others to assess whether that statement is true or false, I will say that I am rather fond...
View ArticleUnderstanding the Value of the Communications Function
If you’re planning a retreat for your communications team (and if you’re not – why aren’t you?) here’s a suggestion for an easy, but powerful exercise to offer the group. The Value Proposition...
View ArticleThe Culture of Communications
No one has done more to advance our knowledge and understanding of organizational culture than Edgar Schein. In some of his most recent work with Culture University, Schein observes that while the...
View ArticleHonoured to Win IABC’s Gold Quill & Best of the Best
Earlier this week, at the International Association of Business Communicators (IABC) World Conference in New Orleans, Ingenium was honoured to receive the International Award of Excellence in Change...
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